Talent area · Operations
Customer Support
Support reps and CX leads who solve it on the first reply.
- Seniority
- Representative to Head of CX
- Time to hire
- 7–14 days
- Hours
- US working hours
- Talent from
- Latin America
What they do
We place support operators who see every ticket as retention. People who answer in fluent English, know the product better than the docs, and fix the process behind the problem so it doesn't come back.
Roles we place
- Customer Support Representatives Email, chat and phone support with fast, on-brand resolutions.
- Technical Support Specialists Troubleshooting, bug reproduction and clean handoffs to engineering.
- Onboarding Specialists Product walkthroughs, setup and adoption for new accounts.
- Support Team Leads Queue management, QA reviews, coaching and SLAs.
- Knowledge Base Writers Help center articles and macros that cut ticket volume.
- Support Operations Specialists Zendesk, Gorgias and Intercom setup, routing and reporting.
And more. If it happens after a customer hits "contact us", we've staffed it. From bilingual English and Spanish agents to full CX teams.
